Description
Serve as manager of the Sales & Service department by providing support to customers, IVEK Europe, independent sales representatives, distributors and to coordinate their efforts with the in-house sales and technical staff to approach customers with a cohesive strategy.

• Develop quotations and log purchase orders.
• Provide support for the design, development and implementation of new products.
• Work with Marketing to suggest new products, maintain point of sale material/catalogs.
• Create, review and update department ISO procedures as necessary.
• Oversee the sales department’s responsibilities for logging customer complaints and suggestions in Everest.
• Monitor customer satisfaction surveys.
• Review product costs and set retail prices on new entries.
• Oversee and provide direction to market and competitor analysis.
• Build, develop and manage a sales team capable of successfully implementing our marketing strategies and methods.
• Maintain an effective service team that creates goodwill with existing customers.
• Active and effective leadership and involvement in the quality system.
• Work cohesively with other department managers.
• Maintain a professional working relationship with all employees of IVEK.
• Serve as an internal auditor to ensure company standards and procedures are maintained

Education & Experiencer:

• Bachelor’s Degree or higher
• Sales and Marketing
• Business and management principles

Knowledge, Skills and Abilities:

• Excellent computer skills, including data management.
• Thorough understanding of the Internet
• Strong interpersonal skills, maturity and good judgment.
• Must demonstrate a positive can-do attitude.
• Effective communication and leadership skills with a diverse range of individuals.

Training Requirements:

• Macola Software.
• ISO Quality Training and Awareness.
• SDS Hazard Communication.
• General safety practices.
• Any and all training as deemed necessary by the President and/or Vice President or requirements to meet ISO standards.

Benefits

• High priority for work-life balance.
• Medical, Dental & Vision Insurance- Minimal waiting period. Full-time employees are eligible for benefits on the 1st of the month following hire date.
• Health Savings Account- Includes employer contributions
• Life Insurance- Basic plan covered by employer with option to increase.
• 401K with company match
• Paid vacation, sick and personal time.
• 9 paid holidays
• Education Reimbursement
• Fitness room with showers on-site

• Job Type: Regular
• Job Status: Full Time
• Travel: Some Traveling
• Minimum Degree: High School or Equivalent
• Pay Type: Annual Salary

Description:
The Principal Mechanical Engineer serves as a technical leader at IVEK, providing expert-level guidance on complex electromechanical systems and driving innovation in engineering design and product development. This senior role involves strategic oversight of multiple projects, mentoring engineering teams, and collaborating with executive leadership to align technical solutions with business objectives. The ideal candidate is a recognized expert in mechanical engineering with extensive experience in delivering cutting-edge solutions and influencing industry practices.

Essential Duties and Responsibilities:

• Conceives, designs, and aids in implementation of new products with a focus on key and mission critical product development.
• Develops product requirements and performance specifications with Engineering, cross functional teams, customers, suppliers, etc.
• Contributes to management of projects using research, analytical, conceptual and planning skills, particularly mathematical modeling and computer-aided design.
• Identifies novel areas of interest using knowledge of publication / IP landscape in direct and adjacent fields/markets.
• Contributes knowledge (market, customers, competitors, technology, etc.) and research to assist in development of company strategy
• Key contributor in defining and documenting standard work that elevates the competency of the overall technical team.
• Understands, identifies, supports, and leads the implementation of new tools and concepts.
• Recommends and helps justify significant investments required to support the business system in the adoption of new designs and products.
• Ensure that verification of specifications and reliability of products matches customer needs.
• Demonstrate effective leadership in discussions and solving complex problems with internal and external teams.
• Mentor and train other team members.  Oversee and contribute to the quality of work of technical support staff and less experienced engineers.
• Occasional travel to customer and supplier sites may be required for installation or resolution of problems.
• Perform any other required department tasks that may be assigned on an as-needed basis.
• Ensures compliance with various Regulatory requirements, e.g., IEC/EN/UL 61010-1, RoHS, etc.
• Ensures departmental compliance with ISO 9000/13485.

Education and Experience:

• Bachelor of Science in Mechanical Engineering or Mechatronics and 12+ years of experience (Master’s degree preferred)
• Additional education in Electrical Engineering or Software Engineering a plus
• 12 or more years of relevant work experience designing electromechanical products and systems.
• Certified SolidWorks Expert (CSWE).

Knowledge, Skills and Abilities:

• Working knowledge of fluidics (hydraulics systems, fluid dynamics, pumps, and valves).
• Design of precision electromechanical products and implementation of high accuracy motion control.
• Strong computer skills are required, especially in CAD programs for mechanical design.  Proficiency with SolidWorks is essential; familiarity with Pro/Engineer is desirable.
• Proficiency with ANSI/ASME Y14 and Geometric Dimensioning and Tolerancing (GD&T) drawing practices.
• Working knowledge of Failure Mode and Effects Analysis (FMEA), Design of Experiment (DOE), and advanced simulation (exposure to Multiphysics, e.g., Ansys, COMSOL)
• Additional certifications and licenses such as Professional Engineer or SME Certification are highly desirable.
• Ability to work efficiently on multiple design assignments simultaneously.
• Willingness to learn more advance engineering concepts and share knowledge with others.
• Ability to work autonomously or in small teams, defining and meeting long-term project goals with minimal direction.

>Benefits:

• Medical, Dental & Vision Insurance- Minimal waiting period. Full-time employees are eligible for benefits on the 1st of the month following hire date.
• Health Savings Account- Includes employer contributions
• Life Insurance- Basic plan covered by employer with option to increase.
• 401K with company match
• Paid vacation, sick and personal time.
• 9 paid holidays
• Education Reimbursement
• Fitness room with showers on-site
  

Job Type: Regular
Job Status: Full Time
Pay Type: Annual Salary

Description
The Technical Service Technician will primarily be responsible for calibrating methadone systems and managing clinics’ needs, preparing documentation for shipments, issuing RMA’s for returns, managing rental and loaner systems and their associated databases.

Essential Duties and Responsibilities

• Receive incoming calls for Technical Service, and direct to a technician when needed.
• Issue RMA #’s to customers.
• Maintain and file all documentation in customer files.
• Prepare all shipping forms and documentation for equipment returned to customer(s).
• Maintain and update RMA documentation.
• Prepare quotes for repairs.
• Call customers for payment of repairs when needed.
• Clean, assemble and calibrate Methadone systems.
• Generate and update customer complaint database.
• Learn basic fludic troubleshooting techniques on incoming systems.
• Assemble motor/bases, actuators and pumps.
• Assist in small repairs and cleaning on actuators.
• Assist in circuit board repairs, including board replacement and re-wiring.
• Small pump repairs to motor/bases other than the Methadone modules.
• Test and troubleshoot various motorbases, actuators and pumps.
• Serve as backup to Sales Administrative Assistant when needed.
• Domestic travel with occasional international travel.
• All other duties or tasks as directed by Supervisor.

Education

• High school graduate
• 2-5 years of experience preferred in a technical equipment environment
• Customer telephone support experience preferred

Knowledge, Skills and Abilities

• Must have computer skills (Macola, Microsoft Excel & Word experience a plus)
• Good organizational skills (knowledge of 5S a plus)
• Ability to multitask on demand
• Must be able to effectively and respectfully communicate

Benefits

• Medical, Dental & Vision Insurance - Minimal waiting period. Full-time employees are elgible for benefits on the 1st of the month following hire date.
• Health Savings Account - includes employer contributions.
• Life Insurance - Basic plan covered by employer with option to increase.
• 401K with company match
• Paid vacation, sick, and personal time
• 9 paid holidays
• Education Reimbursement
• Fitness room with showers on-site

• Job Type: Regular
• Job Status: Full Time
• Travel: Occasional to customer sites